| Login Help |
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| Is this your first time here? |
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| Please register to gain access. To receive a User ID and Password, you must be an authorized Chevron, Caltex or Texaco customer, or employee of Chevron or Chevron Station Inc. To register, please contact your company's Chevron Business Point System Security Administrator or click on the "Register or Request Access" link on the Login page. |
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| Is 'User ID' case sensitive? |
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| No, the User ID is not case sensitive. This means that lowercase letters are the same as uppercase letters. For example, 'smith' is the same as 'SMITH'. |
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| Is 'Password' case sensitive? |
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| Yes, the password is case sensitive. This means that lowercase letters are different from uppercase letters. For example, 'smith' is different from 'SMITH'. |
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| Forgot your password? |
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If you have forgotten your password, click on the
'Forgot Password' link. Enter your User ID and press the
'Submit' button. Next, enter the answer for your secret
question and press the 'Submit' button. If your answer
to your secret question matches the one you specified in
your registration profile, a new password will be
e-mailed to you. When you receive your password, use it
to log into your account. You can change your password by clicking on the 'Account Profile' link and selecting 'Change Password'. |
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| I've tried many times to log in but I can't. What do I do now? |
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After 5 unsuccessful log-in attempts, you won't be able
to access the site for 30 minutes, even with the correct
User ID and Password. Try again after 30 minutes, or to
have an analyst reset and/or unlock your password, call: |
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| If you are located in the United States, contact: |
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| · | The Retail Marketing Center at 1-877-CHEVHLP (1-877-243-8457 option 1), if you are a Chevron Branded Retailer or a Texaco Branded Retailer. |
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| · | The Lubricants Business Center at 1-800-822-5823 if you are a Lubrication Marketer or a Lubricants customer. |
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| · | The ACES Help Desk at 1-888-388-ACES (1-888-388-2237), if you are a Chevron Stations Inc. employee. |
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| If you are located in Canada, contact: |
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| · | Customer Service Center, toll-free at 1-800-465-2772. |
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| If you are located in South Africa, contact: |
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| · | The Customer Service Center, toll-free at 0860 300 860. |
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| If you are located in New Zealand, contact: |
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| · | The Customer Service Centre at 0800 733 835. |
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| If you are located in Singapore, contact: |
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| · | The Customer Service Centre at 63185588. |
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| If you are located in Malaysia, contact: |
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| · | The Customer Service Centre at 1800 88 3169. |
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| If you are located in Hong Kong, contact: |
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| · | The Customer Service Centre at 2582 6280 or at 2582 6288. |
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| If you are located in Thailand, contact: |
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| · | The Customer Service Centre at 02 696 4123. |
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| If you are located in the Philippines, contact: |
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| · | The Customer Service Centre, Metro Manila, 8677710. |
| · | The Customer Service Centre, PLDT toll free, 1800-1888-2178. |
| · | The Customer Service Centre, Digitel toll free, 1800-3888-2178. |
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| If you are located in Latin America, contact your respective servcie center: |
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| · | The Customer Service Centre, Columbia, 01800112005. |
| · | The Customer Service Centre, El Salvador, 503 2224 5579. |
| · | The Customer Service Centre, Guatemala, 502 2410 8440. |
| · | The Customer Service Centre, Honduras, 800 556 6930. |
| · | The Customer Service Centre, Nicaragua, 505 2266 0042. |
| · | The Customer Service Centre, Panama, 507 306 9110. |
| · | The Customer Service Centre, Puerto Rico, 787 783 8001. |
| · | The Customer Service Centre, Dominican Republic, 809 565 5090. |
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